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FAQ

Do you ship to all countries?

  • Yes we provide Worldwide Shipping 

How long does shipping take?

  • Standard shipping takes about 2-5 weeks.
  • Averages about 14-20 days (fluctuation due to overwhelming demand)

When do you ship the orders from your fulfillment center?

  • We process and package all orders within 2-3 days of the purchase.

 Where is my order being shipped from? Where is your fulfillment center located?

  • We are an international company and we have multiple warehouses worldwide but our main fulfillment center is in Hong Kong

What are your Payment Methods You Accept?

  • We accept almost all credit cards (Visa, Master Card, American Express, and Discover). All payment is 100% Safe and Secured.

What is the currency of the store and can I pay in another currency?

  • All prices will be shown in local currency depending on which country (GEO IP address) the customer is in for their convenience. However, the customer can only checkout using USD. Your bank or card service provider will automatically convert your order based off the current conversion rates.

I ordered 2 items but only received 1 item... Where is the rest of my order?

  • If you ordered multiple/different products from our store, you may receive more than 1 shipping package. (this is done for more efficiency and faster shipping times since we have multiple warehouses worldwide)
  • Most of the times, we try group everything in one package for you
  • If you ordered many of the same products, then you will usually receive it all in 1 package.

Why does the shipping status show that the shipping status is ‘currently unavailable’?

  • Once the parcel is shipped, it usually takes another 3-7 days for the tracking status to show up correctly on the tracking number.
  • We don’t know why there is a lag time between the tracking couriers updating it but we assure you that the items are on the way. We recommend to check back in a few days.

I didn’t receive an order confirmation email.

  • Every order is automatically sent a confirmation email. Please check your spam or junk folder.
  • If still missing, just contact us and we'll send you a new email confirmation.

Why is my discount code not working?

  • Discount codes are unique for each customer and the system will not track which code goes to who. The most common reason why a discount code does not work is that it already has expired. We suggest that right after you get a discount code you will use it right away before it expires!

Is my Order Shipped already?

  • You can track your order by using the track my order page on our site.
  • If unsure, please contact our Customer Service Department so they can check on your Order details for you. You will need to provide them with your Order ID for them to be able to pull up your Order details.

 The tracking site says the order has been delivered, but I haven't received it yet?

  • Please note that we provide a tracking number to each customer. It is the customer’s responsibility to track down their orders. Usually packages are held at the post office and they should be the ones contacting you. This is something beyond our control.
  • Kindly contact your local post office if the parcel arrived at your destination country but hasn't reached your doorstep.
  • Please contact our Customer Service for further assistance or help required. 

How to cancel my Order?

  • An order can only be cancelled by the system within 12 hours after you placed your Order. If it’s beyond 12 hours already, you may not cancel as the products will have already been processed.

Can i get a refund?

  • A refund is possible depending on the situation. In cases wherein the customer claims that the product is defective, we will be requesting for some proofs about the claim. Once the requested documents are received, we will be forwarding the matter to our Order Fulfillment Department and we will let you know if the refund request is granted or otherwise.

How can I unsubscribe from the automatic emails?

  • You may unsubscribed from the newsletters and automatic emails by clicking on the underlined word “unsubscribe” which you can find at the bottom of each email.

 

If you still feel you need more support, please do not hesitate to use the contact us page and submit your request to us. Looking forward to serving you!

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